Shipping & returns
From our studio
to your room.
Clear dispatch timing, tracked delivery, and a return process that protects both the object and its levitation system.
What to expect
A clear route home.
Final rates, delivery regions, duties, and policy wording must be approved before the store is published.
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Prepared carefully
Demo timing: in-stock orders are prepared within one to two business days.
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Tracked to the door
A tracking link is sent after dispatch. Delivery estimates and duties are shown at checkout.
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Thirty-day returns
Unused products can be returned complete and protected in their original packaging within 30 days.
Delivery help
Before it arrives.
The practical details around receiving and returning a Hoverstone object.
Where do you ship?
Available destinations and delivery methods appear at checkout after the shipping address is entered.
Are taxes or duties included?
The checkout and order confirmation should state whether taxes and import charges are collected or payable on delivery.
What must be returned?
Return the object, magnetic base, power adapter, guides, inserts, and protective packaging together.
What if the parcel arrives damaged?
Photograph the outer carton, internal packaging, and product before use and contact support with the order number.