Two-year limited warranty
Made to be
kept.
Demo coverage protects the original levitation base, supplied adapter, and product against manufacturing faults for two years.
Warranty process
Useful proof, quick help.
Final warranty terms, regional rights, exclusions, and support response times must be legally approved before launch.
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01
01
Keep the order record
The order number and original purchaser details help confirm coverage.
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02
02
Show the behaviour
Send a short video of the indicator, base, and balancing attempt so support can diagnose the issue.
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03
03
Repair or replace
Eligible faults are resolved with setup support, replacement parts, repair, or product replacement.
Coverage details
Know what is protected.
Plain-language guidance for ownership and support.
What is covered?
Demo coverage includes manufacturing faults affecting the original base, supplied power adapter, and original object during normal indoor use.
What is not covered?
Accidental damage, liquid exposure, misuse, unsupported accessories, modifications, and normal cosmetic wear are excluded.
What if the object falls after power loss?
Place the product on a stable surface and use the supplied adapter. Damage caused by interrupted power or an unstable installation may require individual assessment.
Does this affect consumer rights?
No. The final warranty should sit alongside any mandatory rights that apply in the customer’s region.